Are your dolls suitable as toys?
The dolls are made from and stuffed with various reclaimed, recycled and cleaned materials. Any threadbare, frayed or uneven appearance is part of the charm of these dolls, but also makes them quite fragile. The aged nature of these fabrics and the delicate hand stitching allows for only light handling and displaying of the dolls. They also include embellishments, such as small buttons and beads. Therefore they are not suitable as toys or for robust handling.
How tall are your cat dolls?
The sizes vary, but in each product description the height and width of the specific cat are stated. In general, the height of the smallest ones will be around 4” (10cm), the medium ones about 7” (18cm) and the big ones about 12” (30cm).
How can I find out if a new doll is available?
Please follow Fibre Bug on instagram, any updates will be announced there.
Do you do custom dolls?
Currently I am not offering custom dolls. If I decide in future that I will offer custom dolls, I will announce it on my instagram feed.
Are the clothes removable?
The clothes, accessories and decorations are not removable. The clothes and embellishments are part of their unique character. The dolls are meant to be displayed as they are.
How do I clean my Fibre Bug doll?
If staining happened the dolls can only be spot cleaned with a damp, soft cloth. To clean dust off of the displayed dolls it is best to use a soft brush, a rolled up piece of tape or an aerosol duster. If you are very careful about the tiny details like buttons and beads you could also use a vacuum set to a low setting. Leaving the dolls out in a protected spot in hot, dry sunshine for a short while would also help with killing off any bacteria.
What materials do you use? Are your dolls allergy safe?
The Fibre Bug dolls are stuffed with clean, recycled wool, cotton or acrylic stuffing material. The fabrics used to sew the bodies and clothing are also made of various reclaimed, cleaned, vintage fabrics. Thus no guarantees can be given to their antibacterial or allergy related qualities. The Fibre Bug studio is in a household with multiple cats. While the studio desk is kept clean, contamination with cat allergens can not be excluded. Please use your own discretion before purchasing and during maintenance.
An accident happened – can you fix my doll?
Of course, I would consider helping, if I can. Please send me photos and I can make suggestions on how you could fix it/have it fixed. Your cost of shipping the doll back and forth to me, if you wanted me to fix it might be prohibitive, but I would consider it, if you are willing to go that route.
Do you do wholesale?
No, sorry, the dolls are all one of a kind sold directly one by one as I create them.
What are the shipping costs and times?
The shipping times may vary greatly, as currently there are many disruptions to shipping in various countries. Once an order is received shipping is arranged. I always use a shipping method that allows for tracking and delivery confirmation and I will send you the tracking information along with any estimated delivery time the postal office can give at the time. Shipping is charged at a flat rate fee for Canada and US – CAD 20 and for international – CAD 40. Faster shipping with more speed, insurance and delivery guarantee could be arranged, but would incur extra cost, probably as high as the price of the doll or higher. Please add this in the ‘note’ section of your order, if you are interested in that route and I will get back to you with the potential cost estimate.
Do you accept returns?
While I try to provide many different pictures of the dolls taken in natural light and in various positions to show as clear as possible what you are getting, it might happen that you are not happy with your purchase for any reason. Please contact me as soon as you realize the problem within 14 calendar days after receipt of the doll. If you would then like to return the doll please do so by notifying me first, then packaging and sending the doll back within the 14 calendar days after receipt of the doll. I will refund the purchasing price after I receive the doll back in its original condition and ideally in its original packaging. Shipping fees for returning the item are the responsibility of the customer and not refundable.
Is local pickup available?
I am afraid not, sorry. My home and my life are not set up for that.
Where do you ship?
World wide! World wide shipping these days includes varying, higher prices, longer delays and of course local customs fees. I always send the dolls with tracking notification. Any custom fees are the responsibility of the purchaser.
What if I have a question that is not answered here?
Please feel free to send me a message via the contact form.