Shipping & Handling
Dolls are shipped out within a few days of receiving the order. Packages are always sent with Canada Post or a courier with at least a tracking option, more options upon request. I will keep you informed about the shipping progress. Please let me know if any problems occur during shipping and delivery.
Currency Exchange
Prices are given in CAD on the website. The amount you pay in your currency will change depending on exchange rate on the day of purchase.
Delivery Time
An estimate of delivery time can only be made once the order is handed over to the courier/postal service. I will inform you of the estimate given at that time. The package will be track-able, should any undue delays occur an inquiry can be made.
Customs & Taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for those fees and taxes or delays due to customs.
Cancellations
Cancellations of orders are not accepted. Please contact me right away, if you have a problem with your order.
Exchanges
Due to the one-of-a-kind nature of the dolls exchanges are not possible. Please contact me right away, if you have a problem with your order.
Returns
While I try to give as clear as possible a picture of what you are getting, it might happen that you are not happy with your purchase, once you receive it, for any reason. Please contact me as soon as you realize the problem within 14 calendar days after receipt of the doll.
If you would then like to return the doll please notify me first, then package and send the doll back, within the 14 calendar day window after receipt of the doll, in its original packaging. Shipping fees for returning the item are not refundable. Please consider a track-able option when return shipping the package, I can not guarantee that I will receive your returned item.
Once your return is received and inspected, I will send you an email to notify you that I have received it and whether it is approved for a refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me again.
Questions or concerns?
Please send me a message, I will be happy to help. Thank you!